Blackman's Auto Repair 32 Germantown Rd Danbury, CT 06810 203-743-1337

CODE OF ETHICS

BLACKMAN'S AUTO REPAIR

To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.

I trust the repair of my vintage car and my daily car to no one else! Family owned business that treats their customers as family also!!

Farrol L.

* Courteous and friendly greeting when you walk in the door. It's a responsible, family run business and it shows. * They take the time to understand exactly what the issue is and explain what they will do. * They called me during the day to tell me they needed a different part and explained the cost difference and asked if I still wanted to have that work done. * Work was completed on schedule, on budget exactly as they described. They went over and explained all the work at the end. It's getting harder and harder to find family-run businesses with integrity that treat you with respect but Blackman's Auto Repair is one of them.

Anonymous

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CODE OF ETHICS

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